Refunds and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

All products are unique and produced only once ordered. Returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, we will offer a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team at customerconnect@aapstore.co and provide a clear photo showing the issue.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that AAPStore.co will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Issue and Required evidence:

• An issue with the quality of the print: A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.
• An issue with the print placement (distance from collar, off-center, etc.): A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG products, there is a tolerance of 0.5″ for print placement.
• Print in the wrong area: A clear photo of the product you received, folded in a way that clearly displays both sides.
• Wrong product: A photo of the product that was received, with the size tag clearly visible as well.
• An issue with the product (incorrect size, brand, quality): A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.
• A product sizing issue (manufacturer’s defect): A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for adult garments.
• An issue with an electronic device (manufacturer’s defect): A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.
• Delivery-related product damage: A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.
• Reprinted item has the same issue as the original item: A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerconnect@aapstore.co.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerconnect@aapstore.co and we will provide instructions for sending your item to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at customerconnect@aapstore.co for questions related to refunds and returns.